cancellation and refund

Our Return Policy is designed to ensure a smooth process for addressing damaged or defective products. Here’s a summary:
Eligible Returns: Returns are accepted only for products that are damaged or defective.
Reporting Time: Any issues must be reported within 24 hours of receiving the product. Reports after this period are not accepted.
Return Process: Contact our customer service with photos of the damage and packaging. We will provide return instructions after verifying the damage.
Condition of Returned Items: Items should be unused, in original packaging, and include all tags.
Refund or Replacement: After we inspect the returned item, you can choose between a replacement or a full refund .
Non-Returnable Items: Products that aren’t damaged or defective, or if the return request is beyond 24 hours, will not be accepted.
Shipping Costs: We cover return shipping for damaged items. Otherwise, return shipping costs are the customer’s responsibility.
For any questions or assistance, please contact our customer service team.